Resolution
The stage at which a claim or dispute is addressed through agreement or an applicable decision-making process.
by Jack Butler-Kettle · About 1 min readShare
Further detail
Resolution may involve an agreed adjustment, negotiation, mediation or an applicable formal decision process. The appropriate route depends on the dispute, contract, urgency, cost and available evidence. Preparing a claim does not guarantee payment or a favourable decision. Some outcomes address only part of the dispute, and their legal effect differs.
Record the scope of any agreement or decision, payment dates and outstanding actions. The construction disputes guide explains the available routes and the issues to consider before choosing one. A Claim viability review can help assess the available records and proportionate next steps.