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Hospitality

Quantity surveying and claims support for hotels, restaurants and visitor accommodation construction.

Commercial challenges and how we approach them

Hospitality projects combine guest spaces, service areas and building systems with operator-selected finishes and equipment. Work may include new premises or refurbishment while parts remain open. Repeated room types and separately supplied fittings need a clear basis for pricing.

Operator standards changing repeated rooms

The Challenge

A mock-up room approval can change joinery, lighting or finishes across many hotel keys. The same revision can be cheap in an unordered room and expensive in one already fitted.

Our approach

We map the approved change to room types and procurement batches. Unordered work, cancelled purchases and installed work are valued on the appropriate basis rather than applying one replacement rate to every key.

FF&E orders meeting the construction package

The Challenge

Owner-purchased FF&E still has to be received, stored, moved into the rooms and, in some cases, fixed or connected. Separate purchase orders can leave these attendances unpriced until deliveries arrive close to opening.

Our approach

We put the FF&E schedule alongside the contractor's inclusions and identify who provides each attendance. Room readiness and delivery dates are checked together, so a storage or handling requirement is visible before arrival. Later extras can then be assessed against an agreed allocation instead of an assumption that the main contractor will absorb them.

Refurbishing while guests remain

The Challenge

Room availability, noise limits and guest routes can restrict the work to short periods or changing floor releases. A programme based on empty floors may not reflect actual productivity and repeated protection work.

Our approach

We compare the priced room-release sequence with the hotel's actual instructions. Additional protection, logistics and repeated setup are assessed using area and resource records, separately from the normal refurbishment work.

Opening dates ahead of full completion

The Challenge

A soft opening does not necessarily mean the construction contract is complete.

Our approach

We identify the contractual handover stages and record the condition and outstanding work in each area. Temporary guest arrangements, unfinished permanent works and defects are kept distinct in the account. That helps assess payment, return visits and retention without allowing the opening date to stand in for the contract's completion requirements.