Express 24/7 working terms
The scope, information, delivery and payment arrangements for our one-off Express 24/7.
Quantsurv Ltd is registered in England and Wales, company number 16460455. View company record
Business address and contact
Registered office and correspondence address: Flat 61 Hightrees House, Nightingale Lane, London, SW12 8AH. Email: contact@quantsurv.com.
Your order
Quantsurv supplies the review described on your selected product page. The agreed scope, required information, outputs, limits, price and these working terms form your order. The service is a one-off commission. Your order is confirmed after successful payment.
Information and timing
The 24-hour delivery period begins when we have received the complete information required by the product checklist and payment. It runs for 24 elapsed hours, including weekends. The receipt time applies even if we check completeness later. We identify missing or unreadable items and confirm the exact deadline by email. An upload or payment receipt alone does not confirm completeness. New information or a changed brief after work starts needs a separately agreed scope and deadline.
Scope and professional judgement
We review the supplied records within the stated product scope. Jack Butler-Kettle personally checks the findings and recommendations before the report is sent. We identify evidence gaps and assumptions, and may explain that further information is needed before a decision can be supported. We do not guarantee a contractor’s performance or a particular commercial outcome. Negotiation, site inspection, specialist legal advice and work outside the product’s stated outputs are not included. Any AI-assisted work remains subject to his professional review.
Payment and unsuitable submissions
The fixed total payable is shown before payment through Stripe. Quantsurv is not VAT registered and no VAT is charged. If we cannot provide the purchased service within its stated scope, we will explain this and offer a refund or a separately agreed alternative. We will not substitute a more expensive service without your agreement.
Delivery and clarification
We email the completed report and any supporting schedule to the address supplied with your order. One consolidated clarification round is included if requested within 10 working days of issue. We correct our own errors without charge. New records, a changed brief or review of a revised contract or quotation are additional work requiring a separate agreement.
Consumer cancellation
If you are buying as a consumer, you may cancel within 14 days after the contract is entered into. This service requires your express request to begin work during that period. If you cancel after work begins, you may owe a proportionate amount for the service already supplied. Your cancellation right ends once the service has been fully performed, provided you requested the early start and acknowledged that consequence. These terms do not remove your statutory rights.
Cancellation and concerns
To cancel or raise a concern, reply to your order email or email contact@quantsurv.com with your order reference. A clear cancellation statement is sufficient. You may use: ‘I cancel my order for [service], ordered on [date], order reference [reference]. My name and address are [details]. Date: [date].’ We will explain any proportionate charge for work already supplied and arrange any refund due. Refunds required under consumer cancellation rights are made within 14 days of the cancellation notice.
Your information
We use your contact details and documents to assess and perform the order, communicate with you and retain appropriate business records. Stripe handles payment details; your construction documents are not sent to Stripe. Our privacy notice explains the wider handling of personal information. Order documents are private and are not added to the public Library.