Source: https://www.quantsurv.com/support/emergency
Content format: Markdown version of the public page.
Content reviewed: 2026-10-29

Interactive forms, calculators and booking actions require the linked web page. Any displayed calculation is the page's initial example, not a calculation for your circumstances.

# Emergency Support

Priority time and resources for quantity surveying or claims work when a deadline cannot wait. Get a fixed quote and an agreed delivery commitment.

by [Jack Butler-Kettle](<https://www.quantsurv.com/about#jack-butler-kettle>)

Quantity surveyor and claims consultant. 10 years’ commercial construction experience.

## What it is

Once accepted, your request takes priority in the work schedule. Jack allocates the time and resources needed to meet the agreed deadline, including work outside normal hours where required.

## When to use it

Use it for quantity surveying or claims work when a deadline cannot wait.

If your need matches one of the defined [Express 24/7](<https://www.quantsurv.com/support/express-24-7>) services, its published price already includes the 24-hour turnaround.

## How it works

1.  ### You send the brief, deadline and available documents
    
    Tell us what you need, when you need it and which documents are available. You can send a request at any time.
    
2.  ### We check the scope, information and capacity
    
    We check whether the deadline can be met and confirm how to supply any records needed before quoting.
    
3.  ### You send the records needed for the quote
    
    You send the records we ask for. We collect the required information before issuing a quote.
    
4.  ### We issue a fixed quote
    
    The quote states the work, deliverables, full price and acceptance conditions.
    
5.  ### You decide whether to accept the quote
    
    Only an accepted quote commits priority time and resources. Sending a request does not reserve a slot or start the delivery period.
    
6.  ### We complete the agreed work within 24 hours
    
    Once you accept the quote, we complete the agreed work within 24 hours and confirm the exact delivery time.
    

## What you get

You receive the work and deliverables stated in your accepted quote, completed within 24 hours of acceptance. We confirm the exact delivery time.

## Fee basis

As a guide, urgent weekday work is normally twice the standard fee for the same scope. Work requiring weekend delivery is normally three times the standard fee. Your fixed quote confirms the full price before you decide.

The premium covers rearranging commitments, additional resources and work outside normal hours. There is no charge for requesting a quote.

## FAQs

### Does sending a request reserve a slot?

No. A request does not reserve a slot or start the 24-hour period. Priority work begins only after availability, complete information, scope and a fixed quote have been agreed.

### Can I send a request at night or at the weekend?

Yes. Send a request at any time. Messages are not monitored continuously overnight, so Jack will respond as soon as he is available.

### How is this different from Express 24/7?

[Express 24/7](<https://www.quantsurv.com/support/express-24-7>) offers defined reviews with published prices that already include their 24-hour turnaround. Emergency Support covers other quantity surveying or claims work with a deadline, priced by a fixed quote once we have checked the scope, information and capacity.

## Tell us what you need

Include your deadline and the documents you have. We will confirm how to supply any records needed before quoting.

Name

Email address

Company or trading name (optional)

Phone number (optional)

Work needed and documents available

Required deadline: date, time and time zone