Source: https://www.quantsurv.com/library/glossary/resolution
Content format: Markdown version of the public page.
Content reviewed: 2026-10-09

# Resolution

The stage at which a claim or dispute is addressed through agreement or an applicable decision-making process.

by [Jack Butler-Kettle](<https://www.quantsurv.com/about#jack-butler-kettle>) · About 1 min readShare

## Further detail

Resolution may involve an agreed adjustment, negotiation, mediation or an applicable formal decision process. The appropriate route depends on the dispute, contract, urgency, cost and available evidence. Preparing a claim does not guarantee payment or a favourable decision. Some outcomes address only part of the dispute, and their legal effect differs.

Record the scope of any agreement or decision, payment dates and outstanding actions. The [construction disputes guide](<https://www.quantsurv.com/library/construction-disputes>) explains the available routes and the issues to consider before choosing one. A [Claim viability review](<https://www.quantsurv.com/express-services/claim-viability-review>) can help assess the available records and proportionate next steps.

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