Source: https://www.quantsurv.com/claims/clients/delay-and-disruption-records-setup
Content format: Markdown version of the public page.
Content reviewed: 2026-10-19

# Delay and disruption records setup

For clients

Set up a clear routine for information decisions, progress records and contractor delay reports on your construction project.

## What is it?

We distinguish your employer decisions from the contractor’s duties and any formal administrator’s authority. A practical setup for information decisions, progress records and contractor delay reports on one agreed contract. We adapt the checks and responsibilities to the people making decisions for your project, then hand over a routine you can maintain.

This records setup does not include forensic delay analysis or preparing a delay and disruption claim.

## How does it work?

1.  ### You explain the work and the decision you need
    
    You describe your project, contractor and appointed advisers, the result you need and any urgent dates. The introductory conversation checks fit and availability; substantive assessment starts under an accepted instruction.
    
2.  ### We agree the scope, responsibilities and fee
    
    We check suitability, conflicts and capacity, then agree the scope, deliverables and timetable in writing, with a fixed fee or agreed hourly or daily basis. We explain payment terms, VAT and any separate costs before you accept. We agree the named contract, control scope, setup timetable and 30-calendar-day trial. We identify the live or representative sample to test; later monitoring is separately instructed. We confirm responsibility for urgent actions and specialist input.
    
3.  ### You accept the scope and provide the information
    
    You accept the written scope and provide the agreement, programmes, information and access requirements, progress, labour and plant records, and team responsibilities. You identify missing items and the versions supplied; we agree who will obtain anything still needed.
    
4.  ### We check the records and resolve gaps
    
    We check the documents against the agreed scope, dates and versions, raise queries and record the basis on which work can proceed. Missing evidence stays identified; we agree any limited assessment or pause affected work until essential information is available. Live deadlines continue to run.
    
5.  ### We map the specific risks and procedures
    
    We set information, access and decision records, track contractor progress and delay reports and identify the adviser responsible for programme assessment. We connect potential delay to timely decisions and evidence without assuming every report establishes entitlement.
    
6.  ### You agree who will use and maintain the routine
    
    You nominate an action owner and deputy where needed, agree records, escalation and management responsibility, and make the routine available to the people who must use it.
    
7.  ### We set up the records and demonstrate the checks
    
    We prepare the agreed checklist and register, linking each action to its trigger, deadline, required evidence and escalation route. We walk through their use with the responsible people and check that they can retrieve and maintain the records.
    
8.  ### You use the routine during the agreed trial
    
    You apply the routine to a delay or disrupted activity, tracing the event, programme, resources, notices and corrective action. You retain the evidence and report missed actions or unclear instructions. If no suitable live event occurs, we agree and label a representative sample rather than claiming live testing.
    
9.  ### We check the sample, correct and retest
    
    We inspect the agreed sample, check whether the actions and records worked and explain any failure. We agree corrections, owners and dates, then retest the affected actions on the same sample. Fixing a routine does not restore a missed contractual right; any live exposure is separately escalated.
    
10.  ### We hand over the tested routine and remaining actions
     
     We provide the checklist, register and test record, explain the limits of the sample and allocate unresolved issues. Your responsible people maintain and enforce the routine. Setup ends at the agreed handover; further checks require a separate scope and timetable.
     

**Timing:** We agree the initial setup date separately from the 30-calendar-day trial and final handover. The trial uses one live or agreed representative sample, followed by corrections and retesting; any additional cycle or monitoring is separately agreed. Working days start when the agreed scope and required information are available.

We confirm timing after checking the scope and available records. Flag any live deadline when you enquire; it continues to run while information is gathered.

Read [how we agree the scope, fees and instruction](<https://www.quantsurv.com/about#ways-to-work>).

## What do you get?

-   A contract-specific checklist and register for information decisions, progress records and contractor delay reports.
-   Named action owners, evidence requirements and escalation points.
-   One handover and test record, including corrections and unresolved actions.

Later checks are optional and separately instructed. The setup ends with the agreed handover; it does not create an ongoing monitoring appointment.

Each fixed piece of work includes one consolidated clarification round requested within 10 working days of issue, unless agreed otherwise. New records or scope need a separate agreement; we correct our own errors without charge.